The Lemon Tree Hotel Company: How to do Well by Doing Good

10/02/2016
Would you like to increase labour productivity by 20%? How about increasing customer as well as employee satisfaction? And lower employee turnover all at once? This is exactly what the Lemon Tree Hotel Company (LTH) in India managed to achieve with its sustainability initiatives.

Patu Keswani, Chairman and Managing Director, LTH, explains how they started on this journey: “It happened quite by accident. In 2007, I quite randomly told HR to hire two people who were speech and hearing impaired. And to put them in a back-of-the-house area because I was not quite clear how they would integrate. A few months later, a lady came to invite me to her son’s wedding; she brought this huge bouquet of flowers and when she saw me she started crying. It turned out that...

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